Ordering & Payment
Ordering made simple from Lufli.com
Secure Order Processing
Rest assured that your personal information is safe and secure while placing your order on Lufli.com. Our shopping cart powered by Shopify has the most up to date encryption technology available.
Shopping for Products
You can browse for products by using the navigational links at the top of the Home page or the links throughout the Home page. If you are looking for a specific color, style, or brand, etc., search for a specific item using the “Search” icon at the top left of our Home, or use the "filter by" or "sort by" features at the top of the product page. To access detailed information about a product, click on “Quick View” to learn more about the product while staying on the “Product” page; or click on the image, and you will be taken to the item’s product detail page.
Placing Products in your Shopping Basket
Once you are on the product detail page or quick view page, select the desired color and quantity of the item you wish to purchase, and click “ADD TO CART” to place a product in your basket. If you would like to continue browsing, right click on the left side of the screen. You can remove items from the cart by clicking on the 'VIEW CART', click on 'REMOVE', then 'UPDATE'. You can update the quantity of any item by changing the quantity number and click on “UPDATE'. If you are finished shopping, select the “CHECKOUT” button to continue the checkout process. Your shopping cart is always available for review by clicking on the shopping cart icon at the top right corner of the page.
The Checkout Process
At checkout, you can review your cart, make any corrections, apply any promo codes, select your preferred shipping method, and follow the instructions to finalize your order. At this time, you may create an account or sign in to your existing account before you place an order. This will enhance the checkout process and provide you with all of your order receipts, order history, packing slips, and tracking numbers for future reference. You may also checkout as our guest without creating an account at any time. Now it is time to enter your credit card or gift card information. If you prefer not to use your credit card online, please call us to process your order at 1-800-311-6879, Monday-Friday, 9:00a AM – 5:00 PM CST (except holidays).
Credit Cards & Gift Cards
It is necessary for you to provide us with the correct shipping and billing address exactly as it appears on your credit card statement.
We accept Visa, MasterCard, Discover, American Express, Paypal, and lufli.com Online Gift Certificates. Our prices are in US dollars. We do not accept checks, money orders, or foreign currency. Your credit card is charged when we confirm the item is in stock. If an item is on backorder, you will not be charged until the item is in stock. If your item is out of stock, your credit card will never be charged, and you will be notified that the item is unavailable.
Order Completion and Confirmation
Before you submit your order, please review your personal information that you have provided before clicking the “Submit Order” button. Once you submit your order, you will see an order summary page with your order number that you can print and/or save for your reference. We will also send you an email with your order confirmation number and sales receipt. When your order is shipped, we will send you an email with your tracking number.
You may check the order status anytime if you have an account with us and you placed your order through your account. To check the status of your order, click on “Sign In”, enter your username and password, and select “Order History”. To check the status of any other order, call 1-800-311-6879, or email us at email@example.com