TrueLu leather goods are made from the finest materials and with the utmost care.
Registered TrueLu leather goods are guaranteed against manufacturer’s defects and structural flaws for one year from the date of purchase. Activate your warranty by registering your purchase online at www.TrueLubags.com/Register your purchase.
If you encounter a problem with your purchase, please call 1.888.367.2383 to receive a Return Authorization Number. If your item is under warranty, we will repair or replace it with the same style if available, or a style of equal value based on the purchase price.
A service fee will be charged for items out of warranty or for items not accompanied by the original purchase receipt or damage caused by negligence or normal wear and tear. You will be notified of any repair service costs or applicable fees.
Send items for repair together with the Return Authorization number and a copy of the purchase receipt to: